Stainless Steel Sorrentino Fire Pit Stand

Returns

 

We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 7 days from receipt of delivery to get in touch, and return your item.

The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.
 

Will I have to pay to return an item?

You’ll be responsible for the return of an item unless it’s faulty. You can arrange your return or we’ll be happy to arrange this for you and have the item collected from a convenient pickup address.

Please be aware if the item is not faulty the sum of the courier amount for return and delivery will be deducted from the refund issued.

Alternatively you can drop the item off at the unit address; LTM ENGINEERING, UNIT 2 SATURN BUSINESS PARK, MCGREGORS WAY, CHESTERFIELD, S40 2WB.

For larger items, prices vary dependent on weight and dimensions and which courier is needed to transport this. We have agreements with our couriers and can often arrange a collection for a lesser price than if you were to arrange a return privately.

 

How long will it take to process a refund?

We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate.

We will reply to all emails within 24 hours.

As all of our Fire Pit Stands are made to order shipment can take 7-10 days, we then use a next day courier on all of our orders.

You can also collect from our unit in Chesterfield, United Kingdom.

Our team will notify you with the status of the order as you go along.